Customer Care & Purchasing Policies
CUSTOMER AND PURCHASING POLICIES
Please feel free to contact us at any time with any questions or concerns you might have under the "contact us" section at the top of the page. We will be happy to help you!
Please note we do not process or ship orders Saturdays and Sundays. We process and ship all orders Monday through Friday in the order in which they are received. Lateral gig ships daily, we make it our goal to get you your merchandise out as soon as possible.
- Credit Card
If you use a Credit Card for your purchase from Lateral Gig your item will ship in the order it was received and without any payment processing delay. All credit card transactions are final and can only be reversed once Lateral gig has issued a return reference number (RRN) in accordance with the Lateral gig Return Policy.
You do not need a PayPal account to check out with PayPal. It will give you the option to use your PayPal account or not while your checking out.
We do not ship an order until the e check clears. E checks can take anywhere from a few days to weeks to clear. Lateral gig does not hold your items until the e check clears so if you order and your transaction does not clear before we are out of stock on the item you purchased you will be issued a refund for these items. You cannot purchase a rush order via e-check.
Once your order has been shipped you will get an email sent to you with a tracking number from paypal. You can use that number to track your package through USPS tracking.
CONDITION OF USE
We advise our customers to never leave a young child unsupervised while using our products. Our products contain may small components and could potentially become a choking hazard. All Lateral gig products are for use at your own risk. By placing an order you agree that Lateral gig accepts no liability for use, misuse, or lack of supervision while using our products.
All items will be shipped Via USPS First Class (usually if under a pound) and mostly Priority Mail unless other arrangements have been made. Priority mail takes between 2-3 business days for delivery and USPS First Class or Parcel Post app 3-7 business days. Most orders ship out that same day or the next unless you order items that our personalized with embroidery please allow 2-3 days to ship out. Once the order has been shipped please allow 2-7 days shipping time. If you have any questions or concerns about shipping please feel free to contact us. If your need your order rushed please choose the rush order and add that to your cart. We are not responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide please contact USPS.
We do ship international but our shopping cart is not set up to charge for international shipping. If our shipping charge does not cover the cost to ship your package we will invoice you the difference for shipping. If the difference is not paid within 48 hours we will refund your order.
ORDER PROCESSING AND FULFILLMENT
Please note that we do not process or ship orders Saturdays and Sundays. We process and ship all orders Monday through Friday. Orders are processed in the order in which they are received. Lateral Gig ships daily, we make it our goal to get you your merchandise as soon as possible. During holidays and weekends please allow 3 -5 business day for your order to be fulfilled.
All items purchased "On Clearance" are not eligible for returns and are considered Final Sales.